If you are a new user, you can register here. You will need to be signed in to access this. If you have not found an answer you were looking for, please contact our support team through My Support. Then reopen and sign in to your CDP account again to access the ORS You may also find the following articles helpful: Set time range to Everythingand make sure that Offline web site data is selectedĤ. Select Clear recent history…from the browser options menu at the top right of the screenģ. Then reopen and sign in to your CDP account again to access the ORSĢ. Make sure to select the time range to at least the All time, and that Cached images and files are selectedĥ. Under Privacy and Security select Clear Browsing DataĤ. Select Settingsfrom the browser options menu in the top right of the screenģ. Open the Chrome browser on your computerĢ. Then, reopen and sign in to your CDP account again to access the ORS.ġ. In the pop out window, select the time range to All time, and that Cached images and files are selected.ĥ. Select Privacy, search and services from the left hand-side menu and navigate to Clear browsing data now. Click on the options icon from the top right corner of the screen and select Settingsfrom the drop-down menuģ. Open Microsoft Edge browser on your computerĢ. The ORS works best using Google Chrome, Microsoft Edge, Apple Safari or Mozilla Firefox. You will no longer be able to access the ORS using Microsoft Internet Explorer.ġ. Please follow the instructions below for on how to clear your cache in your preferred browser. If you are having issues loading your questionnaire (such as seeing a spinning wheel for several minutes), you may need to clear the stored cache and cookies in your browser and then sign in again to your account to access and submit your 2023 response. Please follow the procedure on the page Clearing Cache in Safari.Please carry out the steps below for clearing your cache only if you have been advised to by CDP. Alternatively, please try in New Private Window (press Ctrl+Shift+P).Then ensure only 'Cookies' and 'Cache' are checked.Then in 'Time range to clear' please select 'Everything'.At the top right please click on the three bar menu.To clear your browser cache and cookies in Firefox please follow the procedure below: Alternatively, please try in InPrivate browsing (press Ctrl+Shift+P).Then press the Delete button on this dialogue.Then in the "Delete Browsing History" dialogue only these items should be checked "Temporary Internet files and website files" and "Cookies and website data".Then go to the General tab in the Browsing History section.At the top right please click on the tools menu (a cog wheel).To clear your browser cache and cookies in Internet Explorer please follow the procedure below: Alternatively, please try in incognito mode (press Ctrl+Shift+N).Then press the "Clear browsing data" button on this dialogue.Then only check "Cached images and files" and "Cookies and other site data".Then set the dropdown labelled 'Clear the following items from:' to 'the beginning of time'.Then select More Tools > Clear Browsing Data.At the top right please click on the three bar menu,.To clear your browser cache and cookies in Chrome please follow the procedure below: Alternatively, please try in InPrivate browsing (press Ctrl+Shift+P). ![]()
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